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How do I track my order?

You may track your order through https://www.ninjavan.co and via their “Track Your Order” link or through J&T express https://www.jtexpress.sg/trackyourparcel. Alternatively you can click on the delivery tracking link in the shipment confirmation e-mail that we would have sent to you when your order was delivered.

How much is the delivery fee?

We are currently offering free deliveries for purchases above S$80. All orders will be processed on the next working day and deliveries will be made within the next 4-6 days upon processing (weekends and public holidays excluded). Our delivery partner, Ninjavan and J&T Express, will get in touch with you via SMS with the delivery details.

For orders below $80, we offer 4-6 days delivery at a flat rate of S$6.99 (weekends and public holidays excluded).

How is the delivery schedule like?

We do not deliver on Saturdays, Sundays and Public Holidays. Deliveries may take longer during sale periods, holidays and extreme weather conditions. Our delivery time is between 9:00 AM to 10:00 PM. Choosing of delivery timing is not available at the moment.

Can I request for a store pick up?

The store pick up option has been temporarily suspended until further notice. We apologise for the inconvenience caused.

I entered the wrong address, what should I do?

Unfortunately, the delivery address cannot be amended once the order has been processed. In the event that the wrong address is indicated in the order, and the package is delivered, escentials will not be liable for any replacement or refund. The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

Can I upgrade my delivery methods afterward?

Unfortunately, once your order has been paid and processed, we are unable to change your delivery method.

What should I do if my order has not arrived?

Please email us customercare@escentials.com and we will get you in touch with our delivery company.

How does your free delivery promotion work?

For a period of time only, we are offering free delivery for orders above S$80.

Will I get charged for a re-delivery?

If we attempt to deliver your order, but you are not present to receive it; we will re-deliver on the next available date. Please note, there is a re-delivery fee of S$10 if your delivery fails twice.

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